Shipping and Returns

SHIPPING

Delivery Timeframes & Costs

* International estimate is for major metro areas only

All orders are usually processed and despatched the next business day from our warehouse in Sydney, Australia, but during busy periods such as Christmas/New Year, sale periods or promotional periods, it may take up to 48 hours. If your order is particularly urgent, please contact us at hello@hybernate.com.au

Australia

For deliveries within Australia, we use Australia Post and Couriers Please via the Shippit delivery platform. 

Once your order has been shipped, you will receive an email notification with tracking information either from our courier agent, Shippit, or from Australia Post which will give you a more accurate estimate of when your package will be delivered.

A signature on delivery is not required but please note that while the courier or Australia Post will do their best to deliver your parcel, if you're not home and the driver thinks it's unsafe to leave it (eg. you live on a busy street or the delivery driver could not access your property), they will deliver it to a nearby location for collection by you. In this case of Shippit, this is generally a nearby newsagency and for Australia Post, a local post office. Please note we are not responsible for missing packages once they have been successfully delivered at your delivery address.

If you want to sign for delivery, please contact us at hello@hybernate.com.au and provide your order details.

United States 

For US orders: All import duties and taxes are included - no additional fees at delivery

We ship via DHL Express to the United States.

Please provide your phone number at checkout so that DHL can contact you about your delivery if necessary. If you’re not home, DHL will leave a card with instructions to reschedule delivery, redirect to a Service Point, or authorise delivery without a signature. You can also sign up for DHL On Demand Delivery to receive SMS, email, or WhatsApp notifications with flexible delivery options in advance.

Rest of World

We deliver worldwide.

All international deliveries (except the Unites States) are made by Australia Post International Express.

Once your order has been shipped, you will receive an email notification with tracking information. A signature is required to deliver your parcel and if you’re not home a calling card will be left and you will need to arrange for re-delivery.

Import duties, customs and sales taxes are NOT included in our shipping fee or order total, and you will be charged by customs in your country based on the value of your shipment. As you are liable for all duties, customs, and sales taxes, please take this into account when placing your order. Upon arrival, a separate payment may be required to release your order. Hybernate is not responsible for this payment. For more information on any customs and duties that may be incurred, please contact your local customs office. Fees and duties vary widely from country to country.

Carbon neutral deliveries

Our courier deliveries are carbon neutral as we offset 100% of the carbon emissions. For each delivery, our couriers calculate how much carbon is generated from the moment a parcel is picked up to when it's delivered. We purchase carbon offsets to support projects that prevent and reduce greenhouse gas emissions by the same amount to achieve net-zero emissions overall. 

RETURNS & EXCHANGES

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or provide a refund where the products are in new, unworn, unwashed condition with tags attached.

*Please note sale items and gift boxes are not eligible for refunds.

If you would like an exchange or refund, simply complete the Returns & Exchanges form enclosed with your order and return the items to us within 14 days of receiving them. Please send via trackable post or courier service to:

Returns

Hybernate Returns
Suite 9, 110-126 Botany Road
Alexandria NSW 2015
AUSTRALIA 

United States / Canada returns

Hybernate Returns
1 Chatsworth Avenue #359
Larchmont NY 10538
USA

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount.

For exchanges, we will not charge shipping for the new item/s to be sent to you.

If you have any questions about shipping, exchanges or returns, please feel free to contact us at hello@hybernate.com.au.