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Frequently asked questions

Do you have any stores or stockists?

Hybernate is available exclusively online at hybernate.com.au

What payment methods do you accept?

We accept Visa, Mastercard, American Express and UnionPay, as well as Apple Pay, Google Pay, Shop Pay and Hybernate gift cards. Available payment options are shown at checkout.

Do you ship internationally?

This Australian website ships to New Zealand and selected countries in Asia. We also have a separate US website serving the United States and other international destinations.

Do you offer free shipping?

We offer free shipping on Australian orders over $250. See our shipping page for all rates.

How quickly will I receive my order?

Australian metro orders typically arrive within 1-4 business days (Standard) or 1-2 days (Express) from the time of dispatch. We aim to dispatch your order on the next business day. See our shipping page for more details.

How do I track my order?

Once your order is dispatched, you'll receive a confirmation email with tracking information.

Do I need to pay duties and taxes?

For international customers, duties and taxes may apply and are the customer's responsibility.

How do I return or exchange an item?

We offer exchanges and refunds on unworn, unwashed items with tags attached, returned within 30 days or your order. 

Start a return

What if my order has gone missing?

Contact us at hello@hybernate.com.au and we'll look into it straight away.

Can I change my order after placing it?

You have 30 minutes after you've placed your order to make any changes via the link in your Order confirmation email. If you miss that window, please contact us as soon as possible at hello@hybernate.com.au.

Do you offer gift cards?

Yes, we have gift cards available in a range of values. For a custom value, email us at hello@hybernate.com.au.

Do you offer gift wrapping?

Yes. You can add a Hybernate gift box at checkout. If you want to send it directly to the recipient with a personal message, add your note in the Order Notes field.

What is Hybernate sleepwear made from?

Hybernate sleepwear is made from Peruvian Pima cotton - a pure natural fibre prized for its extraordinary softness, breathability, and durability. You can read more here.

How do I care for my Hybernate sleepwear?

Wash on a gentle cycle in cold water with similar colours. Tumble dry on low heat or lay flat to dry. Keep out of direct sunlight. Do not dry clean. With the right care, your pieces will soften and improve with every wash.

How do I know what size to order?

Hybernate comes in XS-XL. See our size guide for full measurements, and check the fit notes on each product page. Still unsure? Email us at hello@hybernate.com.au.

How does Hybernate approach sustainability?

We think about sustainability at every step - from the Pima cotton we use (natural, biodegradable, hand-harvested) to our polymailers and carbon-neutral Australian deliveries. Our manufacturing partner holds WRAP and Fair Trade certification. The full story is on the Our Pima cotton page.

Does Hybernate ever go on sale?

Hybernate rarely goes on sale and does not participate in Black Friday. Very occasionally, we may offer a small selection of discontinued styles at reduced prices however our core collection and bestsellers are never included.