Frequently asked questions
Hybernate is available exclusively online at hybernate.com.au
We accept Visa, Mastercard, American Express and UnionPay, as well as Apple Pay, Google Pay, Shop Pay and Hybernate gift cards. Available payment options are shown at checkout.
This Australian website ships to New Zealand and selected countries in Asia. We also have a separate US website serving the United States and other international destinations.
We offer free shipping on Australian orders over $250. See our shipping page for all rates.
Australian metro orders typically arrive within 1-4 business days (Standard) or 1-2 days (Express) from the time of dispatch. We aim to dispatch your order on the next business day. See our shipping page for more details.
Once your order is dispatched, you'll receive a confirmation email with tracking information.
For international customers, duties and taxes may apply and are the customer's responsibility.
We offer exchanges and refunds on unworn, unwashed items with tags attached, returned within 30 days or your order.
Start a return
Contact us at hello@hybernate.com.au and we'll look into it straight away.
You have 30 minutes after you've placed your order to make any changes via the link in your Order confirmation email. If you miss that window, please contact us as soon as possible at hello@hybernate.com.au.
Yes, we have gift cards available in a range of values. For a custom value, email us at hello@hybernate.com.au.
Yes. You can add a Hybernate gift box at checkout. If you want to send it directly to the recipient with a personal message, add your note in the Order Notes field.
Hybernate sleepwear is made from Peruvian Pima cotton - a pure natural fibre prized for its extraordinary softness, breathability, and durability. You can read more here.
Wash on a gentle cycle in cold water with similar colours. Tumble dry on low heat or lay flat to dry. Keep out of direct sunlight. Do not dry clean. With the right care, your pieces will soften and improve with every wash.
Hybernate comes in XS-XL. See our size guide for full measurements, and check the fit notes on each product page. Still unsure? Email us at hello@hybernate.com.au.
We think about sustainability at every step - from the Pima cotton we use (natural, biodegradable, hand-harvested) to our polymailers and carbon-neutral Australian deliveries. Our manufacturing partner holds WRAP and Fair Trade certification. The full story is on the Our Pima cotton page.
Hybernate rarely goes on sale and does not participate in Black Friday. Very occasionally, we may offer a small selection of discontinued styles at reduced prices however our core collection and bestsellers are never included.

