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Hybernate sleepwear is available exclusively through www.hybernate.com.
We accept Visa and MasterCard, Paypal, Afterpay and Hybernate gift cards.
Yes, we ship to the US, UK, Hong Kong, Canada and New Zealand.
Yes, when you spend $200 or more. Australian deliveries only.
If you do not qualify for free shipping, you will be given the following shipping options and rates at checkout:
Orders within Australia are delivered either by Shippit's courier agents or by Australia Post. International orders are delivered by Australia Post International.
It depends on which shipping rate you choose at checkout. If you’re in Sydney, Melbourne, Brisbane or Adelaide we recommend you choose the Courier option as your order will get to you in 1-2 business days and it is the least expensive option for you. If you’re outside Sydney, Melbourne, Brisbane or Adelaide and you want your order quickly, choose Express Post and your parcel will reach you in 1-3 business days - otherwise, if you’re not in a hurry to receive your order, choose Standard Post for it to reach you in 3-7 business days (depending on where you live). For international deliveries, go to our shipping page for more details.
Orders will be processed and despatched by the next business day.
No, a signature on delivery is not required but please note that while the courier or Australia Post will do their best to deliver your parcel, if you're not home and the driver thinks it's unsafe to leave it (eg. you live on a busy street or the delivery driver could not access your property), they will deliver it to a nearby location for collection by you. In the case of Shippit, this is generally a nearby newsagency and for Australia Post, a local post office. If you want to sign for delivery, please contact us at hello@hybernate.com.au and provide your order details. For international deliveries, if you are not home you will need to arrange for re-delivery. For more information please contact us at hello@hybernate.com.au.
If a package is unable to be delivered due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or for some other reason, Hybernate is not liable for payment of return shipping costs charged by the courier (which includes any unpaid customs or taxes). Hybernate is also not responsible for any fees incurred upon re-shipping items to the customer. Customers are responsible for all shipping costs associated with returned packages due to failed delivery.
Once your order is despatched, you will receive a shipping confirmation email from Shippit or Australia Post (if in Australia) or Australia Post International (if international) with your tracking number and a link to track your shipment.
Orders shipped outside of Australia may incur duties and taxes. You are liable for all duties, customs, and sales taxes based on the requirements of the country where the order is being sent. Upon arrival, a separate payment may be required to release your order. Hybernate is not responsible for the payment of this duty. For more information on any customs and duties that may be incurred, please contact your local customs office.
We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or provide a refund where the products are in new, unworn, unwashed condition with tags attached.
If you would like an exchange or refund, simply complete the enclosed Returns & Exchanges form within your order and return the items within 14 days of receiving them. Please send via trackable post or courier service to:
Hybernate Returns
PO Box 246
Bondi Junction
NSW 1355
AUSTRALIA
Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount. For exchanges, we will not charge shipping for the new item/s to be sent to you. If you have any questions about shipping and returns, please contact us at hello@hybernate.com.au.
Once your return has been received please allow up to 3 business days for your return to be processed. Once your return has been processed you will receive confirmation by email.
For any delivery issues please contact us at hello@hybernate.com.au.
Changes can only be made to your order before it has been despatched. In situations where you may have entered the wrong address, please contact us as soon as possible at hello@hybernate.com and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.
We currently offer gift cards for various amounts which you can find here. We'd be happy to provide a e-gift card for any value for you however, so please contact us at hello@hybernate.com.au and we'll arrange one for you.
You may also choose to purchase a Hybernate zip up gift bag for $5 if you wish to make the gift extra special. If you would like us to send your gift directly to the recipient and want to include a gift message, please include your message in the notes section on the shopping cart page.
Hybernate is committed to caring about sustainability which is why we are thoughtful about what we make, how we make it and how we deliver it to you. For more information, please see our sustainability page.
Hybernate sleepwear is made of pima cotton sourced directly from Peru which is unbelievably soft, high quality and provides superior comfort for sleeping. You can read more about the incredible attributes of the cotton we use on our cotton page.
Our sleepwear is made to last and by following some simple care instructions, you’ll be wearing your Hybernate pieces over and over again. We recommend washing your sleepwear on a gentle wash in cold water with similar colours. You can use your dryer on a low heat to tumble dry and we do not recommend dry cleaning. Please also try to dry your sleepwear out of direct sunlight to minimise fading.
Hybernate sleepwear comes in five different sizes: XS, S, M, L, XL. For more specific measurements, please refer to our size chart.
Absolutely! We designed our minimalist pieces so they can easily be worn not just in bed and lounging around watching Netflix but also while out and about grabbing a coffee and doing other leisurely things.
