Returns
We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or provide a refund where the products are in new, unworn, unwashed condition with tags attached.
Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount.
For exchanges, we will not charge shipping for the new item/s to be sent to you.
If you have any questions about shipping, exchanges or returns, please feel free to contact us at hello@hybernate.com.au.
